Privacy Policy

At The CO. Network Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the practices described in this policy.

We may collect and process the following types of personal data:

• Identity and Contact Data – name, company name, email address, telephone number, postal address.
   
• Transaction Data – payment information processed securely through third-party providers.
   
• Usage Data – website interaction details such as IP address, browser type, and activity via analytics tools.
   
• Marketing and Communication Data – newsletter subscriptions and preferences.
   
• Service Data – information shared for consultancy or digital product purposes.
   

We collect this data when you:

• Submit a contact or enquiry form.
   
• Subscribe to our newsletter or mailing list.
   
• Download free resources or digital products.
   
• Book a consultation or purchase a service.
   
• Interact with our website through cookies or analytics.
   

We use your personal data to:

• Provide and manage our services and products.
   
• Process payments and deliver purchased materials.
   
• Respond to enquiries and provide customer support.
   
• Send newsletters or marketing communications (with consent).
   
• Improve website functionality and user experience.
   
• Comply with legal, accounting, and regulatory obligations.
   

We process your personal data under the following lawful bases:

• Contract: To provide services, process bookings, and manage payments.
   
• Consent: For sending marketing communications or newsletters.
   
• Legal Obligation: For record-keeping, tax, and compliance purposes.
   
• Legitimate Interest: To enhance our services and maintain customer relationships.
   

If you subscribe to updates, we may contact you with information about compliance tools, resources, and services.
You can unsubscribe at any time by using the link provided in our emails or by contacting info@theconetwork.co.uk.

We use Mailchimp and GoDaddy for marketing and hosting services, both of which comply with UK GDPR requirements.

Our website uses cookies to enhance user experience and gather anonymous analytics data.
Cookies help us understand how visitors use our website and improve its performance.

You can manage or disable cookies via your browser settings, though some features may not function properly if cookies are disabled.

We may share your personal data with trusted third parties, including:

• Accounting and bookkeeping service providers.
   
• Marketing and communication platforms (e.g. Mailchimp).
   
• Legal and compliance advisors.
   
• Website hosting and analytics providers (e.g. GoDaddy, Google Analytics).
   

Where data is transferred outside the UK (for example, via Google or Mailchimp), we ensure adequate protection is in place, such as Standard Contractual Clauses (SCCs) approved under UK law.

We retain personal data only for as long as necessary to fulfil its purpose or meet legal obligations — typically up to six (6) years or until the end of service, whichever occurs first.

After this period, data is securely deleted or anonymised.

We maintain appropriate technical and organisational security measures to protect personal data, including:

• Secure systems and encryption.
   
• Controlled access to data.
   
• Regular reviews and data audits.
   
• Safe backup and deletion processes.
   

Although we take every precaution, no online system can be guaranteed completely secure.

Under UK GDPR, you have the right to:

• Access your personal data.
   
• Request correction of inaccurate data.
   
• Request erasure (“right to be forgotten”).
   
• Restrict or object to processing.
   
• Request data portability.
   
• Withdraw consent at any time.
   

To exercise your rights, contact info@theconetwork.co.uk.
We will respond within one month of your request.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We may update this policy periodically to reflect legal or operational changes.
The latest version will always be available on our website, with an updated date shown at the top.

For privacy-related enquiries or to exercise your rights, please contact:
Email: info@theconetwork.co.uk
Web:  www.theconetwork.co.uk